Privacy Policy

The privacy of your personal data and transparency in its processing are a priority in our corporate policies and a regulatory requirement. Below, we provide you with our Privacy Policy, organized by sections for ease of reading and understanding. Please read it carefully.

Introduction

This document outlines our Privacy Policy, drafted in compliance with current regulations, informing you about our general corporate data protection policies and specific policies that apply to users of our website (hereinafter “website”), tools, services, and utilities. This applies to personal data that may be processed or collected through or in connection with the website, tools, services, and utilities, allowing users to decide freely and voluntarily whether to use them, as well as how the data provided or collected within their framework will be processed.

The Privacy Policy applies to the processing of users’ personal data, including both the data provided directly by users and those collected automatically or provided by third parties during the provision of any utility, service, or within the framework of a contractual relationship with us. Additional terms and conditions may apply depending on the utilities and services requested and used by the user at any given time.

Accessing, using, and maintaining our website, tools, services, and utilities involves the processing of users’ personal information in line with the purposes stated in this policy.

Browsing or using our website, tools, services, and utilities, along with their options, content, and functionalities, signifies your agreement with their terms and conditions and our Privacy Policy. Providing any required information implies acceptance of its processing in line with the purpose for which it was supplied, along with agreement to the corresponding terms and policies. Similarly, accepting our conditions and policies through any enabled options signifies full and unconditional acceptance of all their terms and conditions.

You should read our policy carefully to ensure you fully understand it. We have attempted to include all legally required aspects in its drafting from a global and protective perspective. However, given its length, should you have any questions, you can contact us directly at: info@coyotemonitor.com. Users are informed herein of how Coyote Monitor collects, processes, and protects personal data that is provided or accessed and processed through the use of its various tools, options, utilities, content, and browsing. If you do not agree with our policies and conditions, please exit this website and refrain from using it, or our tools, services, and utilities.

Data Controller

The owner of this website and the entity responsible for processing your personal data during browsing and usage is ALESON ITC S.L. (hereinafter “alesonitc”), with Tax ID B97779052, registered address for notifications at AVENIDA JERÓNIMO ROURE 43, TP, 4, 46520, PUERTO DE SAGUNTO, VALENCIA, ESPAÑA, and email: info@coyotemonitor.com. For more information or to submit any requests or complaints, you can contact our privacy officer directly via the provided email address.

Data Processed

The data we process during the browsing and use of this platform, and any of its contents, services, and options, includes browsing data, as well as identification and contact data, such as your name, phone number, and email address, to manage your contact, information, or trial requests. If you contract our services, we may also process personal details such as date of birth, age, gender, nationality, commercial, financial, and banking data, such as account number, and any additional data that may be required for the operation, functionality, and management of the services you subscribe to or request. If you provide data from third parties, you must have their consent, releasing Coyote Monitor from any liability in this regard.

Fields marked with an asterisk (*) in forms are mandatory, and failure to fill them out will prevent us from attending to your request. The personal data you provide when completing contact forms, requesting trials, online assistance, or subscribing to services, that are marked as mandatory, is necessary to respond to your request, provide the requested information, content, product, or service, and/or maintain contact, depending on the nature of the request. Data you provide to subscribe to information, demos, news, or commercial contact services will initially be limited to your name, company (if applicable), email, and contact phone number.

Additionally, we may process data from users of our website, tools, services, and utilities, through our interactions with them and through those tools. The data we collect about your interactions, use, and experiences with our services depends on the context, the functions you use, the data you provide, and any choices you make, including preference and settings management.

The data processed can be collected: a) Directly from you when provided through our website, tools, services, and utilities, whether in person, by phone, or electronically, such as when registering, filling out a form, or using specific products or services; b) Automatically, through your access and use of our website, tools, services, and utilities; c) From third parties.

The information we collect and process may include, but is not limited to, identifying information (such as name, company, email, and phone number), commercial information (marketing communications), financial information related to clients (orders, invoices, banking details, payment info, if applicable), technical and location information (such as IP address, operating system, or browser), usage and activity information when using the functionalities and utilities of our products and services, as well as other information that can be inferred from the user or reasonably associated with them. We do not process credit card or bank account details from our website users unless the user is a client and such data must be processed as part of a prior contractual relationship.

When we request personal data from a user, they may refuse to provide it. However, most of our tools and services require certain personal data to provide, access, and use them. If you choose not to provide the required data, you may not be able to use those tools. Similarly, if we need to collect or verify personal data for legal obligations related to entering or maintaining a contract, and you do not provide it, we will not be able to fulfill or maintain the contract, which may lead to suspension or cancellation. We will inform you if this occurs.

Purpose of Data Processing

Data will be processed for the purpose of enabling navigation and use of the website, tools, services, and utilities, managing and responding to information requests, managing subscriptions to electronic communications services, providing trials of services and requested demo versions, supplying contracted products and services, managing purchases and payments, and handling the administrative, legal, accounting, and tax obligations related to these actions. Contact data will be used to communicate with you.

Data will also be processed to pursue our legitimate interests and activities, in accordance with your rights and preferences, which may require processing your data to maintain contact, respond to inquiries, provide updates and information, learn more about our users, improve and personalize their experience, authenticate users (where applicable), analyze performance, improve products and services, conduct studies, innovate, communicate offers and promotions, manage and personalize ads, report errors and functional issues, ensure security, and for internal purposes like auditing and data analysis.

Legitimacy

The legal basis for processing your data is to fulfill our contractual obligations, manage and maintain our relationship, provide access to the platform, tools, options, and services, and supply the information, products, services, and content you request, based on your consent.

We may also process your data based on specific consents you have given, as well as when necessary to fulfill legal obligations, or to pursue our legitimate interests, when these actions are consistent with your rights, such as providing satisfactory services and experiences, improving them continuously, monitoring performance, reporting and correcting errors, performing internal analysis, preventing misuse, ensuring security, or pursuing commercial interests.

The legal basis for sending you any content or informational and/or promotional communication is your request, as well as Coyote Monitor’s legitimate commercial interests. The legal basis for analyzing website visits and preferences is our legitimate interest in improving the navigation, information, and service experience.

Data Retention Duration

Data will be processed and retained for as long as necessary to fulfill the purposes for which they were collected, unless the user withdraws their consent, requests deletion, limits processing, requests portability, or objects to the processing, except for data that must be kept for longer periods as legally required, in order to meet any legal or contractual obligations or responsibilities arising from the relationship maintained and/or processing.

Data from users of a trial version or service will be processed during the activation or provision period and will be deleted once the trial ends, except for data that must be kept for legal or contractual reasons. In the event that your data is used for more than one purpose with different retention periods, we will apply the longest retention period.

Data from users who subscribe to information and news services will be processed until the user requests to unsubscribe. Contact data from users requesting demos will be kept for a maximum of one year, unless it must be retained for longer periods to meet any obligations or responsibilities arising from the relationship maintained. We periodically review the personal data we retain to determine if it is appropriate to continue its retention.

Minors and Legal Capacity

This website, tools, services, and utilities, as well as our products, services, and applications in general, are aimed at and intended for individuals of legal age and legal entities who must have the necessary legal capacity to enter into contracts and obligations, as well as to authorize the processing of their data and use the products and services they intend to access. Requests for or subscriptions to any service or acquisition of any content must be carried out by individuals with the legal capacity to do so.

We do not knowingly process data of minors. If we become aware that personal data of a minor has been provided or collected through our services, we will take appropriate measures to delete such data as soon as possible, reserving the right to suspend or terminate the services and use of the same. Parents or guardians of a minor who is using any of our services or applications may contact us at info@coyotemonitor.com to request the termination of the services used and the deletion of their data.

Coyote Monitor is not responsible for actions carried out by individuals who do not have the necessary legal capacity or who alter or conceal conditions that would disqualify them from carrying out such actions.

Data Communication to Third Parties

Personal data will not be communicated to third parties except in legally provided cases, or when authorized or necessary for managing any request, supplying any content or product, providing any service, and/or for the operation of the website, tools, services, utilities, and/or functionalities, and exclusively within that context. Coyote Monitor does not sell its users’ personal data.

Data may be communicated and/or processed by third parties to facilitate the provision of information, content, products, and/or services requested, as well as to enable our administrative, operational, IT, commercial, economic, and fiscal management. This includes our service providers related to Coyote Monitor that involve such processing as part of their provision, such as hosting service providers, infrastructure, online support tools, content management systems, database management, and others. These service providers are not authorized by us to use or disclose the data; they are only authorized to process the data on our behalf within the scope of their services and for this exclusive purpose. We require them to adopt reasonable and appropriate confidentiality and security measures. Additionally, we inform you that download services and telephone/electronic communications inevitably involve automated technical procedures for interconnection, transit, and storage, as well as communications, transfers, and interconnections with third parties, particularly platforms, networks, and operators, which entail the processing of sender and receiver data.

The website may contain links to information, services, content, and applications operated by third parties, subject to their own privacy policies, which you should consult before requesting them. We recommend reading the privacy policies of these third-party websites before browsing them and providing your data. Coyote Monitor is not responsible for the actions or conduct of such third parties regarding the use of your personal data or any other matter.

In the event of a merger or sale, or if all or part of our business assets are acquired or merged with a third entity, or in the context of a planned change of control operation, we reserve the right, in any of these circumstances, to transfer or assign the data we have collected from users as part of such merger, acquisition, or change of control, especially to ensure the continuity of the services and applications that you may have requested, subject to the applicable legal framework.

Confidentiality and Data Security

Coyote Monitor is committed to complying with its confidentiality obligations and the secrecy of personal data it processes, and adopts the security measures required by privacy legislation to reasonably ensure its protection and prevent alteration, loss, unauthorized processing, or access, taking into account the state of technology at all times. However, Coyote Monitor cannot fully guarantee the absolute invulnerability of its security systems or those of third parties, as no security measure currently installed is entirely unbreakable. Therefore, Coyote Monitor will not be responsible in any case for incidents related to personal data that arise from an attack or unauthorized access to its systems in such a way that it is impossible to detect it by the implemented security systems, without prejudice to the possible obligation to report the incident to the competent authorities and affected users.

User Rights

The user can exercise control over their data and revoke at any time any specific consent they have given for the processing of their data, in accordance with the legally established terms. This could result in the inability to use the services and utilities provided on this website or services that require such processing. The revocation of consent will not affect processing carried out until that moment. Additionally, you can exercise the rights legally recognized by the current legislation regarding your personal data, including access, rectification, and, where applicable, deletion, portability, restriction of processing, or objection, by submitting a written request via email to: info@coyotemonitor.com. This is without prejudice to your rights to file any complaint in defense of your rights and interests with the Spanish Data Protection Agency. The user will not be discriminated against in any case for exercising any of the rights recognized by the applicable regulations.

Any request to exercise a right will be processed immediately and must be resolved within a maximum period of one calendar month from the time we receive the necessary information to address it, whether it is a decision to accept or deny the request. Some international legal frameworks also recognize your right to set guidelines for the retention, deletion, and transmission of personal data after your death, and we will also address the exercise of any rights that can be exercised in this regard.

User Commitments

The user must keep the provided data up to date, and is responsible for any damages or harm that Coyote Monitor and/or third parties may suffer as a result of the lack of truthfulness, accuracy, validity, and authenticity of the data provided. Coyote Monitor is exempt from any liability arising from the lack of truthfulness and timeliness of the information provided, as well as any damage or harm that the user may suffer as a result of this. Coyote Monitor reserves the right to delete or destroy any information provided by the user that may be in its files without prior notice, especially if it detects a lack of truthfulness, accuracy, or timeliness of such information.

Commercial and Promotional Communications

Coyote Monitor may process your contact personal data provided through the options available on the website to send you postal or electronic communications with informational, commercial, or promotional content. These communications may include information regarding products, services, promotions, offers, events, or news relevant to its users. When such a communication is made, it is addressed solely and exclusively to those users who have requested such information or, based on the prior relationship established as a user/customer of content, products, and/or services, have not expressed their refusal to receive such communications.

However, if you wish to stop receiving any commercial or promotional communication from us, you can unsubscribe by clicking on the link provided for this purpose, usually included in the body of the communications themselves, or by sending an email to info@coyotemonitor.com. Additionally, you may indicate your refusal to receive such communications by ticking the box provided in the data collection forms, depending on their nature and purpose.

Cookies

The website uses technical and necessary cookies and may also use analytics and advertising cookies. Accessing and using our website implies acceptance of the use of these cookies on the user’s devices. Deactivating cookies may result in suboptimal navigation, and some of the features available on the website may not function properly. For more information, please refer to our Cookie Policy.

International Data Transfers

Coyote Monitor hosts, operates, and supports its website in the EU. Initially, we do not carry out international data transfers of data processed on our servers in Europe. However, should data transfers occur in the future, or if personal data for which we are responsible are processed outside the European Economic Area (EEA), such transfers will be carried out in accordance with the applicable European legal framework and through transfer mechanisms authorized by it.

Inquiries, Requests, and Complaints

If you have any questions, wish to make a request, or file a complaint, you can contact us at: info@coyotemonitor.com.

Updates

This privacy policy may be periodically updated or modified in the future, especially to comply with applicable current legislation, corporate codes or conduct we adhere to, instructions, guidelines, and resolutions from national and European authorities in privacy matters, or changes in our policies and practices. Therefore, we recommend that users of the platform periodically consult this policy to be aware of any modifications that may occur, without prejudice to any notices we may publish in this regard.

IMPORTANT: In case of discrepancies or contradictions between the versions of this policy published and/or translated into other languages, the Spanish version will always prevail.